Some users have been mentioned and can't receive emails either

[yuchen zhang]

When I mention a user inside the activity, he should receive an email, but sometimes this user can't receive the email.

The email setting is Activity Stream @Mention Email

※I guess it could be a problem with the following method, but I couldn't find the script
new SNC.LiveFeedSecurityManager();

[Danish Bhairag2]

Hi @yuchen zhang ,

Did u check the user which ever u r mentioning in the activity stream has the notification enabled?

Thanks,

Danish

[AnveshKumar M]

Hi @yuchen zhang 

Mostly you can not find the Script Includes that start with SNC. As they are protected. But the method you mentioned merely checks that, if the user has access to the record/fields in which he/she mentioned (Evaluates ACLs).

Check whether the user have the notification preference enabled for Activity Stream @ mention email.

From user profile dropdown, Navigate to Preferences -> Notification -> General Notification then search for Activity stream @mention email then enable it if it is not.

 

 

Please mark my answer helpful and accept as a solution if it helped 👍✅

[yuchen zhang]

Thank you for your reply.

I checked, this user enabled the option.
So I don’t know what the problem is.