State is not getting changed

Devansh1 · 3 weeks ago

Hi All,

There is a BR which check the condition if the assignment group is not empty and assigned to is empty the state should be assigned it is working fine in the workspace, but if record is created via record producer the state is not changing after updating some value it is getting updated. Even in some cases just saving the record it is getting updated,

what could be the reason..

Thanks,

Ankur Bawiskar · 3 weeks ago

@Devansh1

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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

GlideFather · 3 weeks ago

Hi @Devansh1

please share the BR.

It might be the checkbox on create/update or anything else, please share

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Shruti D · 3 weeks ago

Hello @Devansh1 ,

Verify if your BR is set to run on: Before Insert and Update.

Please Mark Correct ✔️ if this solves your query and also mark Helpful 👍 if you find my response worthy based on the impact.

Regards,
Shruti