State of incident automatically changes from on hold to in progress for incident

[Ankitha4]

When the in progress incident is updated to on hold , the state changes automatically after 1 minute to in progress . Can you please suggest what might be the reason. And if there are any business rules or client scripts or any other out of box rules that are causing the issue 

[Dr Atul G- LNG]

Hi @Ankitha4 

Incident State Change to In Progress - BR is there as suggested by @swathisarang98 

Again , please don't change any thing , don't break the foundation principle. 

[Ankitha4]

Yes it is there 

[Dr Atul G- LNG]

Hi @Ankitha4 

IS any action for me on this?

[pablo_itguy_pl]

@Ankitha4 

Name of BR: "Incident State Change to In Progress"

[AndersBGS]

Hi @Ankitha4 ,

I don't think that there is any OOTB business rules causing this, as this is not OOTB behavior. You need to look into async business rules, to see if you have any that could cause this behavior. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders