state should not change to open when assigned to is empty

[Buddy 1]

Hi,

When dealer creates a case (state =new) when added an attachment , the state changes to open (as it assumes the attachment is reply from dealer). But the issue is that the assigned to is still empty ,, so the changes need not to be changed to open.

The case state should only be in new , till it is assigned to someone. Once the assigned to filled, the state of case can be Open.

How to resolve this?

Thanks in advance!

[PrasadJoshi]

Use UI / Data policy to make assigned to mandate when state is Open.

Please mark helpful if it helps.

[Pooja Mallikarj]

Hi @Buddy 1 ,

You can write Before Update business rule on that table with below Conditions and Actions without script.

Thanks,

Pooja M