Subcategories in service portal catalog

[bbarber9]

Hey everyone,

I noticed in the service portal that the service catalog doesn't seem to support sub categories. All the subcategories in the catalog are in the sidebar with the main categories. Is there a way to change that? Or would I have to write something custom?

Thanks!

[tltoulson]

Hi Breyton,

How you describe it is how the out of box widget works.   There is no special configuration for it, you would need a custom widget to support the nested subcategory / category structure.   You might want to talk to nathanfirth who has already done quite a bit in this space.

[nathanfirth · Accepted solution]

Breyton,

Yes... that is how it works in the Service Portal haha... I've already raised it as an issue with the team. The same problem exists in knowledge base. I'm working on a new set of widgets for Service Portal that addresses these issues along with several others. If you're interested shoot me an email I can show you some of what we've done.

[kiernanmcmorrow]

Nathan,

Thanks for the explanation.

i've got several engagements upcoming where this is a requested feature, and would love to hear some more about how you've done to accomplish this.

Thanks in advance!

Kiernan McMorrow

Cerna Solutions

2206 Palomar Airport Road, Carlsbad, CA 92011

cernasolutions.com

[nathanfirth]

Kiernan,

We have a library of widgets available for purchase for use in Service Portal, including the category widgets, shopping cart, contextual search etc. Send me an email and I can get back to you with pricing.