Subcategories in service portal catalog

bbarber9 · ‎06-15-2016

Hey everyone,

I noticed in the service portal that the service catalog doesn't seem to support sub categories. All the subcategories in the catalog are in the sidebar with the main categories. Is there a way to change that? Or would I have to write something custom?

Thanks!

nathanfirth · ‎06-15-2016

Breyton,

Yes... that is how it works in the Service Portal haha... I've already raised it as an issue with the team. The same problem exists in knowledge base. I'm working on a new set of widgets for Service Portal that addresses these issues along with several others. If you're interested shoot me an email I can show you some of what we've done.

View solution in original post

RichardSaunders · ‎03-20-2018

Hi Nathan, do you have any solutions for this? Two years on and still no fix.

Known Error: https://hi.service-now.com/kb_view.do?sysparm_article=KB0597859

Gwen Vanderhaeg · ‎01-12-2017

Hi Breyton,

I got a widget showing categories & subcategories in the Service Portal Service Catalog.
Let me know if you're still looking for this.

Gwen

Goran WitchDoc · ‎02-06-2017

Istanbul seems to have this OOB now. Here is an example from my PDI

Have to click on the little folder icon to expand thou.

//Göran

Goran WitchDoc · ‎02-06-2017

Seems to exist in Helsinki as well. perhaps come with a patch or something.. you can set it in the options for the widget instance.

teris · ‎07-14-2017

My instance of Istanbul is not showing the same category layout option that you have pictured above. How did you get that turned on?