Hi guysHope you hearede about htis new Unified Experience Integration between ServiceNow + Genesys Cloud. We tried to install the new integration with the official implementation guide v. 2.6.1 from ServiceNow. Now we are done, and we have at least ...
Hello colleagues i need some advices regarding this request , i was tryng to configured in zurick version platform analytics , to get all inicdent that our active and not resolved and the subtask are all closed but for now i have try several scenario...
Hi,Regarding the topic above, we have the following requirements and are considering implementation.However, by implementing this, we are concerned that users may not be able to freely remove confidential files if they accidentally upload them, or t...
This is not required for any of my catalog item, is there a way to hide it.
In native ui and SOW I am getting the popup but not in CSM workspace.
Hello Developers,My Personal Developer Instance (dev311933) was reclaimed even though I was actively using it. I have now been assigned a new PDI (dev191878), but my previous application and data are missing.Is there any possibility of restoring my o...
"Meine PDI dev230856 hat nur eine interne IP (10.159.130.27). Kann ich diese für externen Zugriff freigeschaltet bekommen?"I want to connect my PDI via REST table API with my Claude Cowork thanks for any advise .
I don't know why but when I submit a ticket, it does not redirect to nr_ticket even though I created a Page Route Map
Hello Community, Problem : When orchestration executes 'remove user from group' activity, the result says that it couldn't remove the user because the user is NOT a member of the group. However, if I pull that group using a different activity or via ...
Hi Everyone,We are facing an issue with a self-configured Microsoft Teams app integrated with ServiceNow.Previously, the integration was working as expected. However, users are now unable to open the ServiceNow portal from within the Microsoft Teams ...
Hello Developer Team,I am unable to log in to my Personal Developer Instance.Instance Name: dev401194When I try to log in with the admin account, I receive the following error:"Only interactive users are allowed to access UI."Details:- The instance s...
So, just upgraded from Yokohama to Australia. The sys_property "com.glide.par.unified_analytics.enabled" is a PITA. When com.glide.par.unified_analytics.enabled is set to FALSE, itil users cannot access any reports they had built. When they click o...
How to hide a ui action on change of a field in CSM workspace.
We just finished upgrading to Zurich (patch 11) from Yokohama on our on-prem lower instances. I was looking forward to using the Components editor part of UI Builder. However, I noticed that the "Components" menu is not present when I open UI Builde...
I am trying to execute a look up data resources in client script in UI builder but its not executing correctly. I believe I am missing some parameters in the object being passed into the execute function. If anyone can help me with that it will be...
