I set up a search profile to retrieve similar or duplicate incidents through search retrieval, and you can review the search source, its configuration, the indexed source, field mappings, and the semantic search setup. That said, the results are not ...
I have written an onChange client script on server_name variable which is a list collector variable. This script is working in portal, but not in native UIIn native UI even the alert is not coming function onChange(control, oldValue, newValue, isLoad...
Hello, I want to add an employee start date field to catalog item that auto populates when a field titled "Who is the user receiving the phone is filled in. I added a variable titled "employee start date" to the catalog item, I made it type "referen...
Hi Team, We have a requirement to auto cancel any RITMs, that are not approved within 30days. We are looping through approval records (sysapproval_approver) table, fetching the RITMs, then calling the notification which is sending emails to each appr...
Hi all,I configured an AWA queue as per the screenshot 1 but even if the auto assign is true, the user still has to accept the ticket when he opens it in the CSM/FSM Workspace (as per the screenshot 2). Could you kindly tell me if there is a way to e...
I have a requirement to create notification which should trigger to particular mail address (not to user/group). I am quite new working with notifications. Can anyone explain how to achieve this?
Hi everyone,I'm looking for some advice on designing an Incident Record Producer in ServiceNow.Our incident routing and workflows depend heavily on the Service Offering selected on the Incident record. However, the end users submitting incidents have...
We have successfully connected the taxonomy from our portal to the Now mobile app and it works, but under the "Browse (topic)" tab it does not show all the articles/requests under it unlike the portal. This is what the taxonomy in Now Mobile App look...
Hi everyone,I am facing a persistent issue in Service Portal (Record Producer) where the "Submit" button gets stuck in the "Submitting..." state after a server-side Business Rule aborts the submission.Scenario:I have a Record Producer with an onSubmi...
Hi all,We're seeing an issue in a CSM Configurable Workspace where a Reference-type field (used to display a read-only token/ID value) cannot be copied by the end user — no text selection, right-click, or Ctrl+C works on it.Thanks!
Hi Community, I have two questions regarding Import Sets and Transform Maps. Question 1 I have an API integration where I insert multiple records into a staging (Import Set) table through a script. After the records are inserted, the Transform Map ...
Question 1:If data comes from an API and is inserted/updated in a staging (Import Set) table, when will the Transform Map execute? If multiple Transform Maps are associated with the same staging table, will all of them execute? Question 2:When usin...
Does ServiceNow have a built-in address lookup capability (without a paid 3rd party integration)? I'm looking to improve the user experience on our Service Portal catalog items.Currently, users have to manually enter:Address Line 1Address Line 2Town/...
After upgrading to the Yokohama version, I encountered a significant slowdown when executing a particular flow for the first time.In this flow, I use a "Look Up Records" step with Max Results set to 100,000, followed by a "For Each" step, and it seem...
Hello Community, Many threads went through for making dependent variable based on another variable. Our requirement is 2 Select Box BoxA and BoxB. Both has many values. How can I make BoxB certain values selectable when specific BoxA selected. Client...
