GlideEmailOutbound()-Send Notifications using Script with email template
GlideEmailOutbound()-Send Notifications using Script with email template using business rule how we can configure
Forum Posts
Need help restoring reclaimed PDI (dev311933)
Hello Developers,My Personal Developer Instance (dev311933) was reclaimed even though I was actively using it. I have now been assigned a new PDI (dev191878), but my previous application and data are missing.Is there any possibility of restoring my o...
Resolved! ServiceNow + Genesys Cloud = Unified Experience - HELP
Hi guysHope you hearede about htis new Unified Experience Integration between ServiceNow + Genesys Cloud. We tried to install the new integration with the official implementation guide v. 2.6.1 from ServiceNow. Now we are done, and we have at least ...
Active Incidents with all subtask closed
Hello colleagues i need some advices regarding this request , i was tryng to configured in zurick version platform analytics , to get all inicdent that our active and not resolved and the subtask are all closed but for now i have try several scenario...
How to Handle Attachments for Portal Users (Without Fulfiller Roles)
Hi,Regarding the topic above, we have the following requirements and are considering implementation.However, by implementing this, we are concerned that users may not be able to freely remove confidential files if they accidentally upload them, or t...
How to remove this price, quantity and total from the approval page for catalog items?
This is not required for any of my catalog item, is there a way to hide it.
Resolve button popup
In native ui and SOW I am getting the popup but not in CSM workspace.
PDI remote access / whitelist
"Meine PDI dev230856 hat nur eine interne IP (10.159.130.27). Kann ich diese für externen Zugriff freigeschaltet bekommen?"I want to connect my PDI via REST table API with my Claude Cowork thanks for any advise .
Page Route Map Not Working
I don't know why but when I submit a ticket, it does not redirect to nr_ticket even though I created a Page Route Map
Orchestration says User not in group
Hello Community, Problem : When orchestration executes 'remove user from group' activity, the result says that it couldn't remove the user because the user is NOT a member of the group. However, if I pull that group using a different activity or via ...
Microsoft Teams Integration – "Security constraints prevent access to requested page"
Hi Everyone,We are facing an issue with a self-configured Microsoft Teams app integrated with ServiceNow.Previously, the integration was working as expected. However, users are now unable to open the ServiceNow portal from within the Microsoft Teams ...
Unable to login to Personal Developer Instance - Only interactive users are allowed to access UI
Hello Developer Team,I am unable to log in to my Personal Developer Instance.Instance Name: dev401194When I try to log in with the admin account, I receive the following error:"Only interactive users are allowed to access UI."Details:- The instance s...
Resolved! com.glide.par.unified_analytics.enabled = No reports or no dashboards. Fun.
So, just upgraded from Yokohama to Australia. The sys_property "com.glide.par.unified_analytics.enabled" is a PITA. When com.glide.par.unified_analytics.enabled is set to FALSE, itil users cannot access any reports they had built. When they click o...
How to hide UI action button on change of field value workspace
How to hide a ui action on change of a field in CSM workspace.
UI Builder: Components menu item missing in Zurich (on-prem)
We just finished upgrading to Zurich (patch 11) from Yokohama on our on-prem lower instances. I was looking forward to using the Components editor part of UI Builder. However, I noticed that the "Components" menu is not present when I open UI Builde...
