Surveys Embedded in Email

[Mike McCall]

Has anybody ever embedded surveys within email notifications?

A user is asking to have surveys for his team sent out as the body of an email. Ideally, the user would click reply and make their selections right in the response or else fill out the form in the original email and click a "Submit" button at the bottom. (Either way, I assume an email would need to return back to the system.)

I'm hoping that there is a way to accomplish this without some very complicated HTML form capturing, but any suggestions (even those using complicated HTML form capturing) would be appreciated!

[akularaj]

Hi Michael,

I had a similar requirement, found the limitation

If the email (mail server ) that you use is outlook 2010+ then this is not possible ( as much as I could research ) as Microsoft Outlook 2010+ has limited the execution of JavaScript / HTML Form fields inside emails ( unless you downgrade your security settings for the outlook at mail server level ).
If the email (mail server ) is Google then you could try implementing it.

The 2 other ways
(1) Used Nonce implementation but does not meet you requirement of HTML Form fields in a email.
(2) provide a link in the email to a separate webpage ( HTML Form ) and on submit send the request to service-now ==> Did not go this way

Try researching

Regards,
A

[vanvesh]

Hi Michael,

    Have you achieved this requirement . Could you please let me know if you have achieved it

Thanks & Regards

Anvesh

[Mike McCall]

Unfortunately, we have abandoned this requirement, but it does seem like the only working solutions involve passing parameters through a URL.

This post seems to go into detail: How to pass parameters through URL?

Here's another post that may provide more info: Survey stuff (smiles, increase response rate, etc)

Good luck!