Task Short Description same as RITM Short Description

[Burhan Shah]

Hello Community,

How can we set a RITM variable description automatically to task short description? They are currently different and I want to set them the same. RITM & Task Description should be the same.

I have attached a picture for your reference.

[Service_RNow]

HI @Burhan Shah 

In the workflow at the catalog task activity.

Advanced section:

task.short_description = current.short_description;

Should do the trick for you

Please mark my response as correct and helpful if it helped solved your question.

[palanikumar · Accepted solution]

Hi,

You have two options:

1) In flow, you can set the short description of task with the short description variable while creating he catalog task

2) Create BR on Catalog task. and use the below code to set short description

current.short_description = current.parent.variables.short_description

Thank you,

Palani

[Burhan Shah]

@palanikumar Thank you so much it worked.

[dgarad]

Hi @Burhan Shah 

Refer the below link

https://www.servicenow.com/community/developer-forum/automatically-update-short-description-in-ritm-...