Tasks not firing after RITM approved

[DeIvory Gordon]

Hello, I created  a flow for a catalog item.   I submitted the  catalog item and approved the request, but the catalog tasks did  not fire.  I saved and activated the flow.  I provided screen shots of the flow and flow context.  What I see is that on the flow contexts the sctasks show "Not Run", but I don't know why or how to get them to run.  I appreciate any help that can be provided.

Screen shot of flow

Screen shot of flow context

[GlideFather · Accepted solution]

Hi @DeIvory Gordon,

it seems to me that the approval from the step 4 was evaluating the below conditions and most likely none of the conditions in steps 6, 10, 13, 16 were satisfied, try to create a new fallback value in case that none of the listed locations are matched or ensure that the user has one of these locations..

Let me know after oyu review this please

[GlideFather · Accepted solution]

Hi @DeIvory Gordon,

it seems to me that the approval from the step 4 was evaluating the below conditions and most likely none of the conditions in steps 6, 10, 13, 16 were satisfied, try to create a new fallback value in case that none of the listed locations are matched or ensure that the user has one of these locations..

Let me know after oyu review this please

[Anand Kumar P · Accepted solution]

Hi @DeIvory Gordon ,

Issue at flow line number 5 evaluated false.

Open the Flow Logic for “IF IT Controller Approves
Look at the condition used there. It probably checks if the IT Controller has approved or not.

1. Check the input data used in that condition:
   
• Was the approval request sent to the IT Controller?
• Did they approve, reject, or ignore it?
• Is the approval status correctly updated in the flow or record
• Make sure the IT Controller approver is set properly,  If the approver field is empty or there’s an issue in how it’s set, the condition will fail and return false.

If my response helped, please mark it as the accepted solution ✅ and give a thumbs up👍.
Thanks,
Anand