Tell me about list views.

Brand DIO
Giga Contributor

Creating a list view with a table in RITM
The list view is set to display the value of the variable.
However, when using that list view for a specific user, the value of the variable is not displayed
The following roles are granted to specific users
Why can't a specific user see the value of a variable from the list view?
What are the possible causes?

â– roles are granted to specific users
・sn_request_read
・release_v2_user
・sn_incident_read
・sn_problem_read
・sn_change_read
・approver_user
・filter_group"

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Brand DIO 

 

Seems it is not issue with role but with ACL. Have a look in to ACL on that particular table --> Field.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Brand DIO 

 

Seems it is not issue with role but with ACL. Have a look in to ACL on that particular table --> Field.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Hi @Dr Atul G- LNG 
Thanks for your advice
I tried the following ACLs Create and it worked
ACL:sc_req_item_option_mtom

It looks like a table that associates value of variables with RITM
Now that it's resolved, I'll press  "Accept as Solution"