Text Messaging in for P1 incidents

[dfoley]

I'm trying to set up text messaging for P1 incidents for an on call support team . 

Do we need anything other than the Notify Plug in ,  Like Twillo? 

[Amit Verma · Accepted solution]

Hi @dfoley 

Yes, you will need a SMS provider like Twilio to be integrated with your ServiceNow instance. You can refer below link for more information -

https://docs.servicenow.com/bundle/xanadu-servicenow-platform/page/product/notify2/concept/configuri...

Thanks and Regards

Amit Verma