We are using the out of the box widgets to show ticket details to our clients, however we have a number of comments from them that the information in the tickets are hard to see. Particularly the description field.
What we get is a few words shown and the only way to see the entire description field text is to hover the mouse over and make it come up in a chat bubble.
Like this:
Has anyone got an edited widget that shows the entire description field, or a widget that displays this correctly?
Hi,
If possible, I wouldn't recommend editing the out of box widget or using a custom widget for this unless absolutely necessary. With that said, you can follow the documentation here: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/build/service-portal/task/configure... - to configure the standard ticket widget for this table of records (i.e., Incident). You can select the description field to be "Description" and then set it to always show. This will present a "Show more" drop-down on the ticket and you can see more information from that field (description):
