Tickets are not creating through Inbound email action

[Hari S1]

Hi All,

We are trying to create incident tickets through email. I have set up inbound email actions so that when I send an email to ServiceNow, the email is received, but the tickets are not being created (the Target field is empty). Additionally, I am seeing a few errors in the received email logs.

Can someone please help me? I have checked the email logs and everything but have been unable to identify the exact issue.

Thank you

[Satishkumar B]

Hi @Hari S1 

The email receiving option must be enabled (set to true) for ServiceNow to receive emails; otherwise, ServiceNow will not be able to receive any emails.

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[Hari S1]

Hi @Satishkumar B 

Yes, it is enabled. 

We are receiving email but tickets not creating. Attached screenshots above. 

Thanks

[divyamduggal]

It is enabled. That's the reason he sees ''received'' status in the Email log

[SK Chand Basha]

Hi @Hari S1 In target field showing empty click on reprocess email