Tickets are not creating through Inbound email action

[Hari S1]

Hi All,

We are trying to create incident tickets through email. I have set up inbound email actions so that when I send an email to ServiceNow, the email is received, but the tickets are not being created (the Target field is empty). Additionally, I am seeing a few errors in the received email logs.

Can someone please help me? I have checked the email logs and everything but have been unable to identify the exact issue.

Thank you

[Hari S1]

Hi @SK Chand Basha ,

Yes, I did that few times for different received emails but still it is empty.

Thank you.

[Amit Verma]

Hi @Hari S1 

Better to take alternative no-code approach i.e. using Flow Designer. You can setup the trigger as Email with trigger conditions and create the records using Create Record action.

Thanks and Regards

Amit Verma

[Hari S1]

Hi @Amit Verma ,

Yes, I tried with flow designer as well. still ticket are not creating. I got below error:

Thank you

[Amit Verma]

@Hari S1 

Can you please try adding itil_admin role in Run with Role section of the flow properties. Refer below screenshots :

[Hari S1]

Hi @Amit Verma ,

Thanks for the quick response.

Yes, I added the itil_admin role and tested again. getting below error again:

Thank you