Tickets are not creating through Inbound email action

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Hari S1
Tera Contributor

‎07-28-2024 03:29 AM

Hi All,

 

We are trying to create incident tickets through email. I have set up inbound email actions so that when I send an email to ServiceNow, the email is received, but the tickets are not being created (the Target field is empty). Additionally, I am seeing a few errors in the received email logs.

 

Can someone please help me? I have checked the email logs and everything but have been unable to identify the exact issue.

 

HariS1_0-1722162155262.png

 

HariS1_1-1722162236319.png

 

HariS1_2-1722162244229.png

 

 

 

 

Thank you

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Amit Verma
Kilo Patron
Kilo Patron
In response to Hari S1

‎07-30-2024 01:56 AM

@Hari S1 

 

Try changing the Run As to System User as shown below. It should work.

 

AmitVerma_0-1722329747917.png

 


Please mark this response as correct and helpful if it assisted you with your question.

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Hari S1
Tera Contributor

‎07-30-2024 03:11 AM

 

Hi All,

 

Thank you for your resolutions.

 

Actually, there was a business rule causing the tickets not to be created in ServiceNow.

 

The following community post helped us identify and cross-check the business rule: https://www.servicenow.com/community/itsm-forum/quot-operation-against-file-problem-was-aborted-by-b...

 

 

Thank you,

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