Tickets are not creating through Inbound email action

[HarikrishH]

Hi All,

We are trying to create incident tickets through email. I have set up inbound email actions so that when I send an email to ServiceNow, the email is received, but the tickets are not being created (the Target field is empty). Additionally, I am seeing a few errors in the received email logs.

Can someone please help me? I have checked the email logs and everything but have been unable to identify the exact issue.

Thank you

[HarikrishH]

Hi All,

Thank you for your resolutions.

Actually, there was a business rule causing the tickets not to be created in ServiceNow.

The following community post helped us identify and cross-check the business rule: https://www.servicenow.com/community/itsm-forum/quot-operation-against-file-problem-was-aborted-by-b...

Thank you,