Toaster popup for notifications
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05-03-2011 09:33 PM
Hi Service-now.com community. I am just curious to see if any of you have thought of (or even configured) a toast style popup for notifications from the system? For example, in order to notify a user that a ticket has just been assigned to them, rather than send an email, have a toaster popup flash on their screen to advise. (By toaster popup I mean just like the new email notification popup you get from outlook or gmail in the bottom right of your screen.) Another example would be when an SLA is about to breach, a group of people might get a popup rather than sending an email.
Not sure if it is even possible to do with current version of Service-now. Tried searching here and the wiki with not much luck.
Regards,
Adam
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06-08-2012 05:37 AM
Has anyone managed to get this working? This is a good idea and would work well in my team.
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06-21-2012 12:45 PM
You can set up ServiceNow Live Feed to automatically create messages based on criteria. However I don't think that has a audio notification or popup.
I have seen clients write VB.net code to pull in the client ServiceNow RSS feed (and their RSS feeds) and display it as Windows system tray popups. To build that it would require knowledge of .NET and ability to install a .NET app on your client computers. However, I think you were looking for more of a "within ServiceNow" popup.
Mike
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06-29-2012 01:53 PM
This might be interesting for a notifier:
http://wiki.servicenow.com/index.php?title=Incident_Notifier
