Trigger Notification if there is no update on the record from 48Hrs

[Aruna Sree Yela]

Hi,

Trigger Notification if the record state is still in Submitted from past 48hours.

How to achieve this. 

Thanks

Aruna

[Dr Atul G- LNG]

Hi @Aruna Sree Yela 

https://www.youtube.com/watch?v=hVctTUMWIcs

https://www.youtube.com/watch?v=zsY0JyVBPz4

[Dr Atul G- LNG · Accepted solution]

Hi @Aruna Sree Yela 

Sample

https://www.servicenow.com/community/developer-forum/send-reminder-emails-through-flow/td-p/2752851?...

[Aruna Sree Yela]

Hi @Dr Atul G- LNG ,

Thanks for the response!

I tried your suggestions, it was working to some extinct. I'm facing some issue in setting Salutations.

I have 2 notifications, where one notification should be sent to Requested For User and the Salutation should be like 'Dear {Requested For Name}'

And the another is, notification is sending to users in Supplier field where supplier field is List type(multi select). I need to send notification individually to all the users selected under that field and the Salutation should be Dear {Supplier1}, Dear {Supplier2} like that

Thanks

Aruna

[Dr Atul G- LNG]

Hi @Aruna Sree Yela 

I have 2 notifications, where one notification should be sent to Requested For User and the Salutation should be like 'Dear {Requested For Name}'

Atul: You can update this in email body and straight forward.

For 2nd case - We need to pass Supplier as Parameters. 

https://www.servicenow.com/community/developer-forum/how-to-send-emails-to-multiple-persons-using-wo...

https://www.servicenow.com/community/developer-forum/sending-email-to-multiple-users/m-p/2198855

https://www.servicenow.com/community/itsm-forum/how-to-send-a-mail-to-servicenow-outside-vendors-usi...