Trigger survey from schedule job

[Ujjwal1]

hi contributors,

i have requirement, to send survey mail , half yearly.

survey  to be triggered to all unique requestor whose requests is closed ,  in last half year.

survey is already designed in survey designer. Please suggest on, how to trigger it with above mentioned logic.

Thanks

Ujjwal

[Ankur Bawiskar]

@Ujjwal1 

assuming survey is correctly configured etc on correct table

you can use scheduled job which runs daily and does this

1) get list of all Tickets closed in last 6 months

2) get the unique requestor and then use the script from below links to trigger survey from script

sharing few links for help

How do I create survey instances from a scheduled job?

https://community.servicenow.com/community?id=community_question&sys_id=f52347e1dbd8dbc01dcaf3231f96...

https://community.servicenow.com/community?id=community_question&sys_id=0d980b21db5cdbc01dcaf3231f96...

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ujjwal1]

thanks @Ankur Bawiskar for response.

can you suggest on setting schedule job 
1. runs half yearly

1. runs quarterly ( like job runs at 1st day of each quarter)

[Ankur Bawiskar]

@Ujjwal1 

check this link

Scheduled Job to run on a quarterly basis 

for half yearly you should decide the date and select that in scheduled job

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Roshnee Dash]

Running the job daily is a smart approach, as it ensures each ticket reaches its 6-month mark precisely, instead of relying on predefined half-yearly or quarterly schedules. Here’s a guide to configuring Scheduled Jobs in ServiceNow.