Trying to CC email address in notification

[JJG]

Hello,

I have an email notification that has the purpose of introducing a manager and a candidate. When the email sends, I would like both of them to receive the same email, with their email addresses CC'd so they can start to communicate together. Is this possible? What would that code look like? Thank you for any help.

[Michael Jones -]

If the record you are triggering the notification from has a reference to the candidate and the manager, you would just need to add them using the "who will receive" and "Users/Groups in fields" list. For example, I've seen something similar where the candidate is the Requested For, so you highlight Request and expand with the + sign and selected Request.Requested for and then do the same but add Request.Requested for.Manager

[Mark Roethof]

Hi there,

The Notifications form doesn't contain a CC or BCC field, though scripted, yes possible. See also this topic from earlier today:

https://community.servicenow.com/community?id=community_question&sys_id=3de58e92dbce40582be0a851ca96...

Contains amongst others, for mail script:

email.addAddress("cc",gr.requested_for.email,gr.requested_for.name);

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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[Mark Roethof]

@JJG It should work. Only somehow if you look at the outbox, you don't see the CC or BCC. Though actually, when really sending the mail out...

See below:

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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[JJG]

I set the glide.email.test.user property to null and it still does not seem to work. Perhaps I am missing something in my code? (see pics below)