Twilio integration for On-Call Scheduling
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‎01-15-2025 11:29 AM
Hello,
We are trying to do the Twilio ServiceNow integration and use On-Call Scheduling for Cases. We are able to integrate successfully and trigger the call. The issue we are facing is when User Responds with '1' (Accepts The case), the Case does not get assigned to the user if the Case was created from Portal. If the Case was created from backend/Native view, the Case gets Assigned.
Do anyone have experience fixing this issue or any suggestions?
Thanks in advance!
Regards
Richa
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‎03-12-2025 09:25 PM
Hello Richa,
I have a similar requirement of integrating Twilio with On-call scheduling for MIM & P1 Incident. Could you please let me know have you done this setup using Twilio Spoke ?
Best Regards,
Akanksha
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‎03-13-2025 02:42 AM
Hi Akanksha,
We did install Twilio plugins, but did not really had to do anything with Spokes.
/BR
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‎03-13-2025 02:59 AM
It would be really helpful if you could mention the steps followed for this Integration.
Best Regards,
Akanksha
