Unable to change Problem State from "New" to "Assess"

[sameer S]

Hi, 

I am trying to update the problem state from new to access through script and I am getting below error.

"Invalid state transition. Can not update from state 'Assess' to state '(-4)' with given values." 

I tried changing the value to 102. It doesn't give error but it doesn't change the state either.There is one more value 152 for Assess . Tried that and it throws error. 

Please advise

Thanks & Regards,

Sameer Sudan

[Alberto Consonn]

Hi,

you need to check the State Model, please refer to the solution proposed here:

https://community.servicenow.com/community?id=community_question&sys_id=25a83473dbecb7041cd8a345ca96...

If I have answered your question, please mark my response as correct and/or helpful.

Thank you very much

Cheers
Alberto

[sachin_namjoshi]

Check business rule 'task closer' is running on problem which restricts state transition.

You can see code in this business rule for your error.

Regards,

Sachin

[sameer S]

I disabled this "task closer" BR . Its still throwing the same error

[sachin_namjoshi]

Don't disable this OOB business rule since it may break other functionality.

For your issue, you should deactivate state transition rule for your state.

https://docs.servicenow.com/bundle/orlando-platform-administration/page/administer/state-model/task/...

Regards,

Sachin