Unable to change the delivery time on ServiceCatalog?

SandeepKSingh · ‎09-04-2025

How can I display different delivery time for catalog items?

Dr Atul G- LNG · ‎09-04-2025

https://www.servicenow.com/community/developer-forum/how-do-i-display-different-delivery-time-for-ca...

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View solution in original post

Ravi Gaurav · ‎09-04-2025

Hi @SandeepKSingh

The “Delivery time” displayed on a catalog item is picked in this order:

From the workflow’s Expected time (if the item has a workflow)

Else from the item’s Execution Plan

Else from the Default Execution Plan
The cat_item.delivery_time field isn’t used anymore

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If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!

Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI

 YouTube: https://www.youtube.com/@learnservicenowwithravi
 LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/

View solution in original post

Ravi Gaurav · ‎09-04-2025

Hi @SandeepKSingh
You can follow this HI case ticket raised long back it will give you an Idea

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0552815

--------------------------------------------------------------------------------------------------------------------------

If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!

Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI

 YouTube: https://www.youtube.com/@learnservicenowwithravi
 LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/

View solution in original post

Ravi Gaurav · ‎09-04-2025

There is a Business Rule : Calculate Total Delivery Time

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If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!

Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI

 YouTube: https://www.youtube.com/@learnservicenowwithravi
 LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/

View solution in original post

Ravi Gaurav · ‎09-04-2025

Hi @SandeepKSingh

The “Delivery time” displayed on a catalog item is picked in this order:

From the workflow’s Expected time (if the item has a workflow)

Else from the item’s Execution Plan

Else from the Default Execution Plan
The cat_item.delivery_time field isn’t used anymore

--------------------------------------------------------------------------------------------------------------------------

If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!

Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI

 YouTube: https://www.youtube.com/@learnservicenowwithravi
 LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/

SandeepKSingh · ‎09-04-2025

But how this works @Ravi Gaurav . any Business Rule ??

SandeepKSingh · ‎09-04-2025

I am bit confused here .. I have mutlipe catalog with different different Catalog Item with differnt time

Ravi Gaurav · ‎09-04-2025

Hi @SandeepKSingh
You can follow this HI case ticket raised long back it will give you an Idea

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0552815

--------------------------------------------------------------------------------------------------------------------------

If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!

Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI

 YouTube: https://www.youtube.com/@learnservicenowwithravi
 LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/

SandeepKSingh · ‎09-04-2025

Thanks @Ravi Gaurav awesome it worked !! the article is very helpful