Unable to change the delivery time on ServiceCatalog?

[SandeepKSingh]

How can I display different delivery time for catalog items?

[Dr Atul G- LNG · Accepted solution]

Hi @SandeepKSingh 

https://www.servicenow.com/community/developer-forum/how-do-i-display-different-delivery-time-for-ca...

[Ravi Gaurav · Accepted solution]

Hi @SandeepKSingh 

The “Delivery time” displayed on a catalog item is picked in this order:

From the workflow’s Expected time (if the item has a workflow)

Else from the item’s Execution Plan

Else from the Default Execution Plan
The cat_item.delivery_time field isn’t used anymore

[Ravi Gaurav · Accepted solution]

Hi @SandeepKSingh 
You can follow this HI case ticket raised long back it will give you an Idea

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0552815

[Ravi Gaurav · Accepted solution]

There is a Business Rule : Calculate Total Delivery Time

[Ankur Bawiskar]

@SandeepKSingh 

you want different delivery time for different catalog item?

This is possible.

The delivery time is shown based on this, clearly explained in this KB

Is it possible to use the Catalog Item's Delivery Time, instead of the Flow's Delivery time 

1) workflow

OR

2) flow

OR

3) Execution plan

If you are using Workflow, follow these steps

1. Go to the workflow or flow linked to the catalog item.
2. Open the Schedule tab of the workflow activity.
3. Set the Expected Time property to your desired delivery duration.
4. Save and publish the workflow.
5. When ordering, the Service Catalog will display this delivery time for that item.

If you are using flow then these steps

1. In Flow designer, navigate to the catalog item's flow and select the 3 dots in the top right hand corner and go to 'Flow Stages'.
2. Add a new stage and name it appropriately (eg 'Fulfillment'), setting the Duration to whatever you want your delivery time to be.
3. This value will now display in the catalog item form

reference links

How to set catalog item Deliver time using Flow Designer for Service Catalog 

Calculation of Delivery Date and Estimated Delivery Date in catalog checkout page 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[SandeepKSingh]

Thanks @Ravi Gaurav and @Dr Atul G- LNG  you guys are real Gem 🙂

[Dr Atul G- LNG]

Your question encourages us to put in more effort, learn, and grow together. @SandeepKSingh