Unable to change the delivery time on ServiceCatalog?

SandeepKSingh · 3 weeks ago

How can I display different delivery time for catalog items?

Dr Atul G- LNG · 3 weeks ago

https://www.servicenow.com/community/developer-forum/how-do-i-display-different-delivery-time-for-ca...

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Ravi Gaurav · 3 weeks ago

Hi @SandeepKSingh

The “Delivery time” displayed on a catalog item is picked in this order:

From the workflow’s Expected time (if the item has a workflow)

Else from the item’s Execution Plan

Else from the Default Execution Plan
The cat_item.delivery_time field isn’t used anymore

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If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
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Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI

 YouTube: https://www.youtube.com/@learnservicenowwithravi
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View solution in original post

Ravi Gaurav · 3 weeks ago

Hi @SandeepKSingh
You can follow this HI case ticket raised long back it will give you an Idea

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0552815

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If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!

Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI

 YouTube: https://www.youtube.com/@learnservicenowwithravi
 LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/

View solution in original post

Ravi Gaurav · 3 weeks ago

There is a Business Rule : Calculate Total Delivery Time

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If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!

Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI

 YouTube: https://www.youtube.com/@learnservicenowwithravi
 LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/

View solution in original post

Dr Atul G- LNG · 3 weeks ago

Hi @SandeepKSingh

https://www.servicenow.com/community/developer-forum/how-do-i-display-different-delivery-time-for-ca...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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SandeepKSingh · 3 weeks ago

But how this works @Dr Atul G- LNG .. any Business Rule ??

Dr Atul G- LNG · 3 weeks ago

A good read:

https://www.servicenow.com/community/developer-forum/how-to-set-delivery-time-on-catalog-item/m-p/16...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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SandeepKSingh · 3 weeks ago

Thanks @Dr Atul G- LNG that is help full