Unable to Map Configuration item from Portal to Incident form

[Aryan]

Hello all,

I am unable to map CI from portal to Incident ?

what am i doing wrong any please help me on this 

[Sujatha V M]

@Aryan : Please use the below syntax in your record producer script, 

if(producer.u_configuration_item != ''){

    current.configuration_item = producer.u_configuration_item.getDisplayValue(); //Reference field

}

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

[Aryan]

this script is run on RITM table not on incident. I want to copy CI from portal to incident record.

[James Chun]

Hey @Aryan,

Try changing the name of the variable to cmdb_ci 

Cheers

[Sujatha V M]

My bad! Thank you for that! 

@Aryan Please use this, 

if(producer.u_configuration_item != ''){

    current.cmdb_ci = producer.u_configuration_item.getDisplayValue(); //Reference field

}