Unable to modify change request task state via REST API

[Philip Mihaylov]

Hello,

I'm trying to modify the state of change management task via the following call

Request: PATCH call on /sn_chg_rest/change/<requestID>/task/<TaskID>

Body: {"work_notes":"updating", "state":"In Progress"}

The call is successful, new work notes are added to the task, but the state remains open.

I also tried with "state":"in progress", "state":2.0. Nothing works...

Thanks and Best Regards,

Philip

[P-Rudenko-SN]

Are you using the out-of-the-box change state values? If yes, I believe the 'state' field value has to be set as number. Adding the screenshot from my PDI.

[Philip Mihaylov]

Thanks, Pavlo,

Yes I'm using out-of-the-box change state values, but unfortunately it doesn't work even with numbers...

[P-Rudenko-SN]

Can you try to test via the different namespace and method? I was able to update the Change Request using the following:

PUT https://{instance_name}.service-now.com/api/now/table/change_request/{change_request_sys_id}

{"state":"-3","work_notes":"Updating"}

[P-Rudenko-SN · Accepted solution]

@Philip Mihaylov was you able to achieve what was required? Please let me know if you need more help.