Unclickable record on related list

Muhammad Arif B
Tera Contributor

I have requirement to display list of group members at new relationship called "Approvers" at Problem form. Notice normal user able to click the record and make changes.

 

It is possible to make all records is unclickable or remove the blue hyperlink regardless of user roles?

relationship.png
Thanks

5 REPLIES 5

Simran Gadodiya
Mega Sage

Hi @Muhammad Arif B 

You can disable new and edit button and update list layout.

 

  • To disable the edit button for all users: In the List Control, check the "Omit edit button" box.
  • To remove a specific field's hyperlink:In the List Layout, instead of caller (which would create a clickable link), use caller.name. This displays the caller's name but it will not be clickable.
    SimranGadodiya_0-1759305686092.png

     

If this resolve your problem please mark it as helpful and accept the solution.

Thank You!

I check updating list layout only impacting record on table itself, not in relationship. 

Ankur Bawiskar
Tera Patron
Tera Patron

@Muhammad Arif B 

to allow editing, you need to check Table.NONE WRITE ACL on sys_user_grmember table

what did you start with and where are you stuck?

If my response helped please mark it correct along with other ones from my response so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi Ankur

If you see the record, it showing hyperlink on User column, and it will route to sys_user record table then user able to edit some fields. My objective is to make all records on the "Approver" tab is unclickable (remove blue hyperlink)

MuhammadArifB_0-1759306275622.png