Update Conflict Change Script to only show on Normal and Standard changes

[Susan Davidson]

I have a requirement that we show a conflict message only for normal, standard and urgent changes

I have updated the conflict properties and the onchange rule to reflect the new message.

The problem i am having is excluding emergency changes (which don't require this message to show)

I've tried adding if (startDateReadOnly && type != 'emergency" || endDateReadOnly && type !=emergency)  to the below code without any luck.

How could i prevent this from showing if the change type is emergency?

[Susan Davidson]

Yay - that did it! And without needing the changes on the client script.


Thank you!

[sushantmalsure]

here try the updated client script:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    

	function getSchedulingConflictMessage() {
        var startDateReadOnly = g_form.isReadOnly("", g_form.getControl("start_date"));
        var endDateReadOnly = g_form.isReadOnly("", g_form.getControl("end_date"));
        if (startDateReadOnly || endDateReadOnly)
            return new GwtMessage().getMessage("Scheduling conflict detected. Review the Conflicts form section.");
        return new GwtMessage().getMessage("<font color='red'><font size=6>The Planned Start or Planned End Data falls within a Scheduled Change Freeze. If the change MUST occur at this time then approval will be needed from Joey Sudomir (including for Standard Changes). Use the <a href='javascript&colon;void(0);' onclick='openNextAvailableTime()'>Scheduling Assistant</a> to avoid conflicts.</font>");
    }

    function showConflictNotification() {
		var showConflictMessage = g_scratchpad.show_conflict_message;

        if (showConflictMessage.property === "never") return false;
        if (showConflictMessage.property === "always") return true;

		var showNotification = showConflictMessage.preference;
        return showNotification;
    }

    //We don't want to render the warning and link to the conflict scheduler if we're in 'print' mode
    var gURL = new GlideURL();
    gURL.setFromCurrent();
    var isPrint = !!gURL.getParam("sysparm_media");

    if (!isPrint && newValue === "Conflict" && showConflictNotification() && g_form.getValue('type')!= 'emergency') {
        g_form.addInfoMessage(getSchedulingConflictMessage(), "conflict_warn_status");
        return;
    } else if (isLoading || newValue === '')
        return;

    // Remove the warning message as status is not Conflict.
    var chgGlideUI = GlideUI.get();
    var messageKey = "alert_" + getSchedulingConflictMessage();

    if (!chgGlideUI.messages[messageKey])
        return;

    delete chgGlideUI.messages[messageKey];

    var messageCount = Object.keys(chgGlideUI.messages).length;
    if (messageCount === 0)
        chgGlideUI.clearOutputMessages();
    else {
        var msgElement = $("conflict_warn_status");
        if (msgElement)
            msgElement.remove();
    }
}

I have updated on line 27

[Susan Davidson]

Unfortunately then the message shows on any change that is not an emergency even when it doesn't fall into the freeze dates (so always shows on any change that's not an emergency)