Update My Requests widget in service portal to show only incident requests

[VullankiL]

Hi, 
In My Request widget in service portal, I want to show only incident request records. And i want to exclude requests from sc_requests table. How can I achieve this.

Please help me with it

[Bhavya11 · Accepted solution]

hi @VullankiL ,

in My request widget takes value from My Request Filters[request_filter_list] if you don't want to show the Request[sc_request] then mark that as active false it wont appear in Service portal.

Note: Same My Request Filters will be used in ESC portal too so make sure before make active false.

If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful."

Thanks,

BK

[VullankiL]

Hi @Bhavya11 

I want to hide sc_request only in service portal. Not entirely. how can i achieve this?

Thank you,

VL

[VullankiL]

Thank you for this, it is working. 
But what if this widget is used in some custom portal other than service portal. How can I achieve this?

[Bhavya11]

Hi @VullankiL ,

 you have to created custom widget "My Requests" and in widget, you have to make customisation at server level code on widget. 

Thanks,

BK