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08-05-2024 12:38 AM
Hi,
In My Request widget in service portal, I want to show only incident request records. And i want to exclude requests from sc_requests table. How can I achieve this.
Please help me with it
Solved! Go to Solution.
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08-05-2024 01:22 AM
hi @VullankiL ,
in My request widget takes value from My Request Filters[request_filter_list] if you don't want to show the Request[sc_request] then mark that as active false it wont appear in Service portal.
Note: Same My Request Filters will be used in ESC portal too so make sure before make active false.
If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful."
Thanks,
BK
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08-05-2024 02:20 AM
Hi @Bhavya11 ,
I have been trying that. But I am not getting it. Can you please tell me what I have to modify in code to achieve this?
