Urgent - How do I kill an active transaction?

[mdjoseph12]

An import was cancelled but the background process is still running. I tried going to 'active cluster nodes' to kill the transaction but it still appears when the page reloads. How can I kill this process because it is slowing performance on the node

[ARG645]

Just call ServiceNow HI Support and ask them to kill it. (Why taking the risk by waiting around, act before the damage takes place)

[Alberto Consonn · Accepted solution]

Please try to do two more things:

• access to https://instance_name.service-now.com/cancel_my_transaction.do, see if you get any transaction from this page, if so cancel it (I tried in my personal instance, I sgot the message "All transaction have completed, nothing to cancel")
• try to follow the kill active transactions steps above with another admin user

Let me know as soon as you will be able to fix the issue.

If I have answered your question, please mark my response as correct and/or helpful so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto