Urgent - How do I kill an active transaction?

[mdjoseph12]

An import was cancelled but the background process is still running. I tried going to 'active cluster nodes' to kill the transaction but it still appears when the page reloads. How can I kill this process because it is slowing performance on the node

[Alberto Consonn]

Hi,

follow the steps described in this blog:

https://community.servicenow.com/community?id=community_blog&sys_id=f95da629dbd0dbc01dcaf3231f961902

Check also this official documentation, it will explain you how to do it:

https://docs.servicenow.com/bundle/madrid-platform-administration/page/administer/platform-performan...

Please type also cache.do in the Application Navigator and do a logout/login and check again if the active transition has been killed properly.

If I have answered your question, please mark my response as correct and/or helpful so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

[mdjoseph12]

Unfortunately its still appearing. Is there a way to log onto the actual node and kill it or to refresh/restart the node? 

[Alberto Consonn]

No, this is not possible.

Are you sure that the transaction is still running? Are you still experiencing performance slowness? Be patient, if you follow the entire process described above, the transaction should disappear shortly.

Cheers
Alberto

[mdjoseph12]

I gave it a little more time but when I checked just now, the transaction was still running