Urgent !!!!! Not able to update call state field from rest api

[madanm7786]

Hi All,

We are not able to update State field in Call table from rest user. I checked all the business rules and data policy no restrictions. Write access is there for State field for Rest user. But still not able to update State. I am testing using rest api explorer by impersonating as rest user.

I can update all other fields in call table but State is not updating. From the UI Rest user can update the State field.

And strange behavior is, i tested even as admin, but still i cannot update State field field through rest api.

Can you please help. I checked as per my knowledge but did not find any issue. This is bit urgent.

Thanks,

Madan

[johnfeist]

Hi Madan,

If by the Call table you are referring to new_call, there is no OOTB state field.  If you have a state field on that table, it's likely name is u_state.  Could that be the issue?  If you are not working with new_call, please supply the table name.

Hope that helps.

:{)

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[madanm7786]

Hi John,

Our's is a custom table. u_call is the table and u_call_state is the field.

If you are not working with new_call, please supply the table name. - I did not understand this statement.

can you please let me know where to supply the table name.

[johnfeist]

Hi Madan,

If you are able to update other fields in the record, that says you are accessing the record properly.  The likely causes of the failure to update would be:

• As Ankur points out you have an error in the column name. 
• The value that you are trying to apply is not valid.  This can be tricky.  If state is an integer and you try to apply a value of "In Progress", it won't work.
• You may have background objects, business rules, data policies, etc. that kick in and reverse the action.  I had that on one case and it took a lot of digging to find the culprit.

Hope that helps.

:{)

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[Ankur Bawiskar]

Hi Madan,

Are you referring to the correct field on that table

Regards
Ankur