Would it be a good idea if my team and I find a way for tickets to automatically reopen if a response is received.We are looking to do this because some employee accounts are not getting disabled because HR pings the ticket and it’s already closed. I...
Currently on our INC tickets, we do not have an "on hold" state option in our dropdown. However, in a search for all INC tickets I add a filter for "on hold" and get a number of results. However, all the results are in the "resolved" state. Any idea...
how can i get state filed label instead of backend value in provider notification.i tried with email script with that notification only not triggering.
Hello @AnveshKumar M While searching for an answer on how to implement a search box for reporting, I came across your resolved thread. I used the follow code and it work great. <?xml version="1.0" encoding="utf-8" ?> <j:jelly trim="false" xmlns:j=...
Is there a possible way to update the conversation flow or default response text for the choice item "Something Else" when topic results display more than one item; For instance, we want to default the flow to match the same flow on example #2. Bonus...
Hello Community! I have 3 select box variables. For those variables I have a excel sheet to add question choices nearly 250. Manually we it will take time to add all question choices to variables. So tried to import the excel and add the choices, I a...
Hi, On the change form, I'd like an alert for when a date is selected for the planned start/end date that is before the created date of the change. I have an onChange client script but it's not giving me an alert. This is my current onChange client s...
How to push GlideRecord query to an array in a Before Query BRPlease find the code below:I want to push the GlideRecord query to an array. Note : I have written this code on a Before Query BR var answer = [];var grRole = new GlideAggregate('x_amspi_...
Hi, How can we convert HTML to string ? Is this possible ? Thanks Kevin
When I tried creating Multi-checkboxes under a label, In the middle of checkboxes, a single text line is populated when we select Legal-other field. But also "options" word is also populating after the single line text in the middle of checkboxes and...
Hey, folks, I'm in the process of learning ServiceNow while also developing for it. I have a task that I can't seem to figure out how to approach. I want to go through my collection of users, check their department (if specified) and add them to a g...
Hello, We are currently developing our Employee Center and have configured using 'Quick Links', for external sites, such as our Intranet to open in a new tab. See the screenshot below for an example:That being said, I have been advised and read onlin...
Hello!Is it possible to make all variables not mandatory for RITM and TASK view using onload client script? Without the use of DOM manipulationsUI policy is uncomfortable in this case, because I have 100 variables in cat itemI know that we can make r...
How to fix this errorits working fine in 27to28 step, But 18th showing error (28th was different condition flow)both are same
Hi All, I have a requirement to validate regex expression for below entries: AAA00-00-000 1234567890 Please help.
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