Hi all, I would like to update "additional comments" field with text when a catalog task (sc_task) state changes to "awaiting caller" state choice, so when I select "awaiting caller" and then save the form, then the additional comments should automa...
Hey everyone,I have a query that I want to add up/down arrow icons on a list reference field. By clicking on the up/down arrows, we can move the selected reference records to our desired positions in the list. How can I do this?It's just as in the fo...
I have a problem that when I try to create new incident with a view of 'Service Operation Workspace' I am able to see all required fields, but when I go to Service Operation Workspace and try to create new incident the fields are not the same like th...
We have an Onboarding catalog item that is filled in via an inbound action. I was requested to make a sperate item for facilities as they want to put an SLA at the RITM Level for IT and facilities like to leave the tasks open. So I created a separate...
I need to create a mic widget in the service portal, and I am trying to use Webspeech API. But event listeners for voice recognition is not working. New to Servicenow, please guide me
Hi,I have created a workflow where once request is submitted, it should create a catalog task automatically and then based on variable selection on RITM it should generate multiple catalog tasks. So, here switch condition is stuck and not generating ...
We have defined a custom property in mid server properties.How to fetch those propert value in mid server scripts.For example:To fetch the configuration parameters we use the below script in mid server scripts includes script: // Get mid server detai...
Hello Experts,How to configure the scripted rest API for updation of incident record producer.If possible give me an example of a put method script
Im using ng-change to get the value which is selected but its throwing error<div> <select name="versions" ng-modal="versions" ng-change="c.passversion(versions)" class="custom-select"> <option selected>----Select Version----</option> <opti...
Hello Guys, I want to download the incident table records as a csv file using the scripted rest api's in servicenow. Please guide me with the steps guys Thank you!
Hi Team, Need help in following requirement: Make fields read-only (Assigned To and Assignment group) once filled in Case form and once users click on Transfer button, then Assigned To and Assignment group editable so that users can transfer ticket t...
Hello, I am trying to create a Business Rule so that when an Incident Task state changes to "Closed complete", the parent's owner is informed of this closure through the work notes. Below is the Business Rule I created, however it is not working and ...
Hello Experts,In user table there is one field called cmdb this field type is select box as per now if logged in user cmdb=true then he can able to edit all the fields in all ci classes. if cmdb=false then he cannot edit all field will be read only. ...
Hello Experts, In UI builder I've added one of existing catalog items. I would like "release" field to update with provided sys_id. How can I populate CI field in UI builder?
Hi, I'm trying to create a record through the UI builder. I've followed the steps as in https://www.youtube.com/watch?v=ELScILWb-LA and it works except for this. I need to send JSON. When defining the templateFields variable, it works if I pass a n...
