Hi, I want to create multiple HR cases all at once. And I want to create the created status in "Draft". There is "Create Bulk Cases" in the OOTB function, but with this, the status is created as "Work in Progress". How can I create a batch and "Dr...
Hello - i am trying to figure out what the max character limit is on 'work notes' on the incident form. When i try to right click to see the dictionary on 'work notes' it won't let me when i can do so on other fields on the Incident form. Anyone know...
Hey everyone, I'm trying to configure the Slack Spoke in IntegrationHub via OAuth but I'm running in to a problem. I can get the OAuth token and everything, but the "Send Message" action is posting as me, instead of the Bot I've created. I followe...
Hi All, I have added language switch widget into my custom portal home page, and it shows multiple options to select. I need to restrict the dropdown values to have only 3 languages. Can anyone help me on this please? Regards, Aswathy Muraleedharan...
Dear Experts, This one has me stumped. Just trying to overwrite a submit form button in order to do a record count check. The call to the script include works fine and issues the alert if required. But, the server code never runs. Any help would ...
I would like to build a LEFT OUTER JOIN query, can anyone show examples on this?
I am creating a new Catalog Item to display on our Service Portal. The process owner wants a check box that looks something like this: The problem is that the Check Box Variable does NOT have any Instructions or Help Text annotations which you can ...
I am completely new to service portal. I need to submit a catalog item from service portal. To achieve this I used Open a form (SP) step but I am getting an error "g_form is not defined. A valid form must have g_form defined". Please suggest what thi...
Hi, We have the need to upload a document as an attachment to multiple records at the same time. Currently this is a time-consuming process for our users. Thanks, Karen
Hi, I am setting up a category in our service catalog called Useful Links that will have links various sites for work. However clicking on the link trys to open the site inside of the ServiceNow frame causing the 'refused to connect' error. If I righ...
Hi Team,nayan_awadhiyaCould you please suggest me how can I download the attachment from multiple Incidents as a zip file. I have written the code, its not downloading all incident attachments. Only few attachments are downloading. I have created a...
Hi guys, I have created a new tab in our change request form called Lessons Learnt. Now this tab should only be visible to change_manager role. I have created read ACLs for each of the fields in the lessons learnt tab, so only change management can...
Hi Team, I dont know how to debug this, not much information in integration, but i am getting this error when trying to populate a value:- Info MessageStatus is:- com.ctc.wstx.exc.WstxUnexpectedCharException: Unexpected character 'H' (code 72) in s...
Hi Currently our test instance has been refreshed and the tests which i developed in ATF are missing. Is there any way that i could recover back the tests. Thanks Ijaazops.
I am unable to use Tags for "Group By" while creating reports. Could anyone help me to use "TAGS" in reports like Pie Chart or similar to that or any other options available to achieve the same.