URL to show a record from a table in Service Portal?

[patricklatella]

Hi all, I've got a requirement to show a single record from a custom table in Service Portal.  What would the URL be for this?  Do I need to create a custom page? 

My table name is [u_core_request]

My Portal suffix is "leg"

thanks!

[patricklatella]

in portal with the URL you provided it shows like this...no "Update", "Submit", "Delete"...is it possible to show these so the user can actually update the form from the portal?

[Joel Millwood2]

You can also specify the view by appending &view=viewName. You can easily customise the view of this form by navigating to it in the platform, selecting View > Service Portal to view how it looks in the Service Portal and then you can use Configure > Form Layout to customise as required.

[patricklatella]

Hi Joel, will setting the view give the option to add the UI Actions?

[Joel Millwood2]

The UI Actions you mentioned above are global and visibility is governed by ACLs on the tables in question and conditions on the UI actions however upon further investigation they are not intended for use in the Service Portal. The Form widget itself only presents the Save button in the view however it does present custom UI actions. You would have to create your own non client UI actions or perhaps a widget to offer this functionality.

The Service Portal is mostly intended for requestors whom would not normally have access to delete records.

[patricklatella]

ok thanks.  Now would it stand to reason that the ACLs are fine if these UI Actions are visible in the old CMS portal? (the CMS portal is being phased out).  

On the records for this table, there is currently only the "Default" view.  So the same record is showing in old CMS and new SP as follows:  Note the CMS has the UI Actions, the SP does not.  

old CMS

new SP