Use UI Action to show department of user once their profile is selected on the user table

[Philip Conforzi]

Hello ServiceNow community.

I hope you're doing well.

I'm currently attempting to create a pop-up message showing a user's department in ServiceNow once their profile record is selected on the sys_user table.

I attached my solution below which I thought would give me the user's department, but is instead giving me their name.

If you have any insights on how to fix this, it would be most appreciated. 

[AshishKM · Accepted solution]

Hi @Philip Conforzi , 

Department is reference type field on User form, so its not giving the value via g_form.getValue('department');

Use the below code.

function showDept(){
var dept = g_form.getReference("department", displayDept);

function displayDept(dept){
alert("Department->"+dept.name);
}

}

-Thanks,

AshishKM

[Philip Conforzi]

Hello,

Thanks for your solution!

I've tried it out but I can't seem to get the alert message to show up when I open a user record form the sys_user table.

Any thoughts??

[AshishKM]

Just confirming if you update the onClick field with the function name. highlighted in yellow in my previous reply.

[Philip Conforzi]

Hello,

Yes I updated it but wasn't able to see anything run. Please see the image I've pasted below to see my full UI action as it is now. Thanks again for your input, appreciate it!