User is inactive in Azure AD but still active in ServiceNow

[Rairai31]

Hi All, 

We are trying to integrate Azure AD to ServiceNow via OAuth Connection for the syncing of users. We also created a REST message and a scheduled job. But while testing, we found out that when we deactivate a user in the Azure portal, user is still active in the ServiceNow. It is not updating. Can you help us how we can achieve this? Thank you.

Scheduled job:

[Aman Kumar S · Accepted solution]

Hi @Rairai31 

In your script, I don't see you are updating active field, you need to add that in order to reflect it properly.

[Rairai31]

Thank you very much @Aman Kumar S. But in the rest test message result it does not have any field for active so I am not sure what is the field name for that. We don't use auto provisioning in service now for users we use graph api. Do you know where can I see the active field? Thank you.

[Aman Kumar S]

Org uses userAccountControl attribute which has numericals codes. Generally, if the value is 512, 514 the user acc is considered inactive, you can use that to maintain the active flag.

[Rairai31]

Hi @Aman Kumar S,

I really appreciate your response and helping hand. I was able to figure it out using this documentation from Microsoft - https://learn.microsoft.com/en-us/graph/api/resources/user?view=graph-rest-1.0 and used the accountEnabled property. Thank you.