User Registration Request Auto Populate Company string to Company in User

[mhafizam]

Hi all,

I'm looking for some guidance on how to achieve the following in ServiceNow:

I've created a new string field called u_company_string on the User Registration Request table. When a user submits the form and enters their company name in this string field, I want the system to automatically populate the Company field on the corresponding user record in the sys_user record.

Ideally, it should not rely on an exact match. Instead, I’d like it to search and select the closest or most similar company name from the core_company table (e.g., fuzzy match or best match logic).

Has anyone implemented something similar or can recommend an approach? Any advice or examples would be much appreciated.

Appreciate any insights!

[Hristo Ivanov · Accepted solution]

you can check the documentation here:

https://www.servicenow.com/docs/bundle/yokohama-customer-service-management/page/product/customer-se...

I hope my answer helps you to resolve your issue, if yes please mark my answer helpful and correct.

[mhafizam]

Hi,

Thanks. I will try to explore more on this.