user unable to view the data in the item field in the report

[siddharth26]

Hi All,

i have generated a report for the user to get the Task details for the particular assignment group.

but the user is not able to view the details in the item field in report as shown below, as we can see user is been added to all the roles associated with report module, when i impersonate as a admin i can see the details under item filed in the below report. 

thanks

Sid

[Manmohan K]

HI @siddharth26 

The most likely reason would be that the user does not have the necessary permissions to view or access the Item field. In ServiceNow, field-level security can be configured to restrict access to certain fields based on user roles and permissions. Check the user's role and ensure that they have the required permissions to view the field.

Also refer below link for more details

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0750079

[Manmohan K]

@siddharth26 

Since Item is a reference field, it will not be visible if the user does not have read access on the catalog Items table.