users session constantly locked out from sessions

[georgechen]

Hi folks, 

I have been trying to assist with my users who have been randomly logged out from sessions, e.g when they have logged in a session both on Firefox and Chrome two browsers,  after a short time, they are logged out automatically. 

In sys_user audit history, it indicates they have attempted to log in failure a few times, but they have never done so!  this issue has appeared to same users , not the others. 

The audit history is attached 

Apart from browser cache clear, anything else would have caused this issue?

Thanks in advance. 

[bernyalvarado]

Hi, 

There could be an external process / system that may be trying to log with those user ids to the instance. You may want to consider getting a new user id to those users impacted. 

Thanks,

Berny

[georgechen]

Thanks Berny, changing of user would make sense, the the user's id has been exposed to intentional disturbing! 

[Joni5]

Your attachment seems to be missing.

If the user is using two browsers, but mostly works on the other then that might be the issues.

What's your session timeout duration? In System properties: 'glide.ui.session_timeout' can be used to manipulate how long a user can stay logged in while inactive.

The other browser is treated as another session, so if for example the timeout duration is 30 mins then that can cause him to be logged out.

[georgechen]

Thanks Joni, the glide.ui.session_timeout is 60 , one hour,  Thanks for your advice