"Let's utilize the power of 'Audio' 🔊 field in ServiceNow"
Do you know we have 'Audio' 🔊 type fields in ServiceNow? 🤔
Yes, we have the audio type field that easily store the audio file with extension (.mp3 & .ogg) in ServiceNow 😀
But wait!!! How can we utilize it effectively? 🤔
Let's assume if customers can leave voice messages describing their issues, which can be transcribed and analyzed for faster resolution for the purpose to deliver seamless experience to end users. Let's implement it......
