Developer

502 Bad Gateway (snow_adc) PDI Offline

My PDI has been showing:"Developer Instance is undergoing unscheduled maintenance"for the past 6+ hours.Current status:Instance status shows as OfflineAccessing the instance URL gives:502 Bad Gateway snow_adcI already tested:multiple browsersincognit...

Question

Edit UI action visible but greyed out for all users (workspace view)

How can I get rid of the Edit UI action which is visible but greyed out - attached screenshot for reference.steps to reproduce:got to service operations workspace click open incidents from list

Question

workspace Lists

hiIn the workspace added a new list in lists view , but that list is now visible to the Admin not for other users. How to make that list visible for users with particular role.

Question

Start Microsoft Teams Chat UI Action – Failed to execute backend request error

Hi Team,I am facing an issue while trying to initiate a Microsoft Teams chat from ServiceNow using the "Start Microsoft Teams chat" UI action. Issue Description:When clicking on the UI action, the popup opens successfully, and I am able to select par...

Question

Mark's #Know26 recap

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Las Vegas is already a week behind us. As always, it took me a few days to recover. Somehow I fall into the same trap every single year... 9-hour time differ...

blog

Event Management - Event Filed Mapping

Hi, I have created 1 custom fields on both event and alert table where using event rules to create an alert and event mapping field to handle complex mapping for fields. The event rule is running fine and able to update the custom created field from ...

Question

Method Failed: with code: 403 - Forbidden username/password combo

I am testing a new REST api connection and get this error. I have the right user id and pwd .Tried this but no luck: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0720934Any ideas on how to resolve this?

Question

Time limited custom role access

Hi everyone,I am trying to use the Time Limited Role functionality in ServiceNow to assign a custom role to a user for a limited duration.I added my custom role through the reference qualifier using a Script Include, but I am getting unexpected error...

Question

Make few variables editable on sctask

Hi everyone,I have created a Catalog Item that successfully generates a Request Item (RITM) and a Catalog Task (SCTASK) upon submission.The requirement is to make specific variables editable on the SCTASK form, whereas they should remain read-only by...

Question

Resolved! Error Message: 502 Bad Gateway (snow_adc)

Hi everybody,I worked with my Dev-Instance. After a while I got the error message below. What can I do to solve this issue?502 Bad Gatewaysnow_adcThanks in advance, L.

Question

Resolved! HTML field not rendering properly

When incident is close and we open the record again then field show as expected as per in 1st pic but we click on any other tabs provided on form like incident details etc provided in 2nd pic then again open alert summary tab then field having some s...

Question

Solution for Controlled Email Domain Whitelisting Without Using sys_email.

We have 3 tables i.e. 'sys_user', 'sys_user_group' and 'sysauto_report'. Each will have email address field. The email can be accessed through 'sys_user.email', 'sys_user_group.email' and 'sysauto_report.email_addresses'. The scenario is any email ad...

Question

After Australia upgrade OOB Acls missing roles like project_manager, demand_manager is showing empty

Hello,we have upgraded our instance from Yokohama to Australia. Post upgrade we noticed that for SPM Module, few roles mentioned below have been depreciated (removed from instance) and the related ACLs are affected, because of it as it has not been r...

Question

How to implement a UI Action that opens a pop up modal, maps RITM variables, and dynamically creates

I have a requirement wherein, I want to create a UI Action and after clickingon this button should it should create a modal pop-up.On the pop-up modal, I want all the variables from SCTASK to populate, except one variable that is 'Credit and Rebill R...

Question

Utilizing OOTB flow actions using different connection aliases

Hi,We already have an existing connection built for JIRA integration. It is currently being used by other departments. However, we need to use a separate service account for Vulnerability Response. Here are the issues that we have encountered:1. We h...

Question