VIP Flag on sc_task

[Arijit Saikia]

I have a requirement to include a VIP flag for sc_task if the requested_for is a VIP user. This is required for both Platform and Service Operations Workspace.

I cannot use a OnChange client script(which is used for Incidents).

Dictionary Info: sc_task.request_item.requested_for

Table    sc_task

Field     request_item

Type      reference

Reference sc_req_item

[ChiranjeeviR]

Hi @Arijit Saikia,

You can use business rule instead

Step-by-step solution

1. Add a custom boolean field on sc_task

• Field name: u_vip_flag (or your preferred name)

• Type: Boolean

• Label: VIP Flag

2. Create a Business Rule on sc_task

• When: before insert, before update

• Condition: if request_item is populated (exists)

• Script logic:

  • Load the related sc_req_item record using request_item

  • Get the requested_for user on that sc_req_item

  • Check if that user is VIP (assuming a boolean field on sys_user like u_vip or a group membership check)

  • Set current.u_vip_flag to true/false accordingly

(function executeRule(current, previous /*null on insert*/) {
    if (!current.request_item) {
        current.u_vip_flag = false;
        return;
    }
    
    var reqItemGR = new GlideRecord('sc_req_item');
    if (reqItemGR.get(current.request_item)) {
        var userGR = new GlideRecord('sys_user');
        if (userGR.get(reqItemGR.requested_for)) {
            // Check VIP condition - example: custom boolean field 'u_vip' on sys_user
            if (userGR.u_vip) {
                current.u_vip_flag = true;
            } else {
                current.u_vip_flag = false;
            }
        } else {
            current.u_vip_flag = false;
        }
    } else {
        current.u_vip_flag = false;
    }
})(current, previous);

Thanks and Regards,

Chiranjeevi R

Please mark as Correct Answer/Helpful, if applicable.