Virtual Agent and localization

[yundlu316]

Hi Experts, our team is completely new to Virtual Agent and have a few questions regarding localization.  One of the first questions we want our Virtual Agent to ask is for the user to select their preferred language.  From there we have a Decision Utility that splits off into all the languages we want to incorporate.  Once a user selects Spanish for example, we would like all of the subsequent questions and selections to translate to Spanish. To test this, we currently have a Bot Response - Script Output that looks like this:

In the Messages table, we created the following entry:

When previewing and choosing Spanish, the Virtual Agent still responds in English:

Are we missing any steps to have this return "Hola David!" instead?  Additionally, if we wanted all subsequent questions to be in Spanish, what steps would we need to take to achieve this?  If one of the languages we want to incorporate is not available as a plugin, is it possible to translate as well?

Any guidance on this is greatly appreciated.

[yundlu316]

Hi @Mark Roethof we have another question that we're hoping you can provide some guidance.  In this same example, if a user chooses Spanish and then chooses Apply for Benefits, they will get taken to the Apply for Benefits topic.  However, is there a way to pass the language chosen from our Greeting Topic to the Apply for Benefits topic?  

The issue we're running into is if a user chooses Spanish then goes to another topic, the new topic is back to English.  We would like someone who chooses Spanish to have a seamless experience in Spanish.  Is this possible?  Thanks!