Virtual Agent Decision box not working

[Meghant Rai]

Hi All,

I have a requirement where I have to show outages on the Virtual agent greeting message:

There's a checkbox field(u_portal_outages) in Core_Company table if checked then the outages from this company can be seen in portal.

I have to check the company of the login user and if the company of logged in user have this field as checked then I have to proceed further to glide the outage table to fetch more details about the outage.

Now I am not able to check this field if it's true or not in my virtual agent topic somehow.

var company= vaInputs.check_company_of_logged_in_user; (Fetching the sys id of the company of the logged in user)

var gr= new GlideRecord('core_company');

var value='';

gr.addQuery('sys_id',company);

gs.log('Virtual Agent', company);

gr.query();

if(gr.next())

{

value= gr.u_portal_outages;

}

vaVars.outage_check= value;

return vaVars.outage_check;

Then in the condition field of the decision box I am checking if outage check variable is true or not

[Mark Roethof]

Hi there,

Where are you using this script? In a Script Action? Or is this the script on both the transitions from the decision?

Did you also debug if this gives the values you would expect?
vaInputs.check_company_of_logged_in_user

Kind regards,
Mark

[Meghant Rai]

In Script Action.

Not really sure how to achieve it

[Mark Roethof]

So how do the transitions look like?

Kind regards,
Mark

[Meghant Rai]

the compiler always go to Either true or either false depending upon the changes I make in the scripts.  It's not dynamic