Hi All,
I have a requirement where I have to show outages on the Virtual agent greeting message:
There's a checkbox field(u_portal_outages) in Core_Company table if checked then the outages from this company can be seen in portal.
I have to check the company of the login user and if the company of logged in user have this field as checked then I have to proceed further to glide the outage table to fetch more details about the outage.
Now I am not able to check this field if it's true or not in my virtual agent topic somehow.
var company= vaInputs.check_company_of_logged_in_user; (Fetching the sys id of the company of the logged in user)
var gr= new GlideRecord('core_company');
var value='';
gr.addQuery('sys_id',company);
gs.log('Virtual Agent', company);
gr.query();
if(gr.next())
{
value= gr.u_portal_outages;
}
vaVars.outage_check= value;
return vaVars.outage_check;
Then in the condition field of the decision box I am checking if outage check variable is true or not
