Virtual Agent message

[KARUNK]

Hi I need  to change the text(Please wait while I connect you with a live agent.) in the agent chat window

i tried  looking in to the messages(sys_ui_message) and property tables and i didn't find anything related  can anyone help me out

[KARUNK]

Hi @Ankur Bawiskar 

I’ve tried this — currently, we’re not passing any message here. Anyway, I followed your inputs, but the issue still persists and it's showing the same message.

[GN · Accepted solution]

Hi Karun,

It is actually Translated Text, I18N debugging is showing that. Investigating a bit more, I found that the place to be is the sys_cs_live_agent_setup table. There you can easily change the value of the transfer_message field (which is of type Translated Text).


if your issue solved please mark this helpful.

Thanks in advance

[KARUNK]

Hi @GN ,
Thank you so much! I followed your inputs, and it’s working now.

[KARUNK]

Hi @GN 

Thank you so much! I followed your inputs, and it’s working now."