Virtual Agent Sound Alert

[Drin]

Is there a way to enable/disable the virtual agent sound alerts (like when you click the chatbubble for the first time)?

[Gunjan Kiratkar]

Hi @Drin,

To turn off the audio notification for your instance, use the system parameter sysparm_disable_audio_notifications=true.

For example: https://<your-instance name>.service-now.com/nav_to.do?sysparm_disable_audio_notifications=true

Regards,

Gunjan

[Pranesh072 · Accepted solution]

If you are widget then the url in widget with following parameter

&sysparm_disable_audio_notifications=true

Or for Agent Chat Configuration, add following

disable_audio_notifications: true