Virtual agent - user object

[Eli Guttman]

Hi,

Is there an easy way to access the current user object and quickly get the first name, last name, full name, email?

Does gs.getUser suppose to work on virtual agent?

Thank you!

[Community Alums · Accepted solution]

Hi Elig,

You can use vaInouts object to get all the info required.

   return gs.getMessage('hi there {0}', [vaInputs.user.first_name]);

You can get other values similarly by dot walking. Let me know if you have anymore questions.

Please mark this comment as Correct Answer/Helpful if it helped you.

Cheers,

Hardit Singh

[Eli Guttman]

Thank you.

using the vaInputs.user i can reach to any field of the user, even custom fields.

for example: vaInputs.user.u_level2_manager.getDisplayValue(); 

u_level2_manager is a custom reference field.

Thanks again!

[Mark Roethof]

Hi there,

For first_name, last_name, email, phone, title Hardit is correct. Not everything from the user record will be available thru this, for example date_format will not work.

So it is vaInputs.user.something. This is different from what is described in the docs (which actually does not work!). The docs mention just using vaInputs.first_name (https://docs.servicenow.com/bundle/newyork-performance-analytics-and-reporting/page/administer/virtu...).

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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